PRIVACY POLICY

Redefine Health Osteopathy is committed to providing high-quality osteopathic care and protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and disclose your personal information.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
A copy of the APPs is available at: www.oaic.gov.au

What Is Personal Information and Why Do We Collect It?

Personal information is any information or opinion that identifies an individual.

The types of personal information we may collect include:

  • Full name

  • Date of birth

  • Address

  • Email address

  • Phone number

  • Health history and clinical notes

  • Referral information

  • Payment and billing details (processed via secure third-party systems)

We collect this information for the primary purpose of:

  • Providing osteopathic assessment and treatment

  • Managing appointments and reminders

  • Maintaining clinical records

  • Processing payments

  • Meeting legal, professional, and regulatory requirements

We may also use your information for closely related secondary purposes that you would reasonably expect, such as service updates, follow-ups, or practice communications.

You may opt out of non-essential communications at any time by contacting us.

Sensitive Information

Sensitive information includes health information and other personal data defined under the Privacy Act 1988.

We collect and use sensitive information only when:

  • It is necessary to provide healthcare services

  • You have given consent

  • It is required or authorised by law

How We Collect Information

We may collect your personal information through:

  • Online booking systems

  • New patient intake forms

  • In-clinic paperwork

  • Email, phone, and website contact forms

  • Third-party referrals

  • Payment platforms

Third-Party Disclosure

We do not sell or rent your personal information.

Your information may be stored or processed using secure third-party systems including:

  • Cliniko (practice management and clinical records)

  • Payment processors (for secure billing and transactions)

Your information may be disclosed when:

  • You have provided consent

  • It is required or authorised by law

  • It is necessary for continuity of care (e.g. referral letters)

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information stored electronically (including within Cliniko) is protected by secure systems and access controls.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it, unless we are required by law to retain it.

Access to Your Personal Information

You may request access to, or correction of, your personal information by contacting us:

Email: info@redefinehealth.com.au

We do not charge a fee for access requests, but an administrative fee may apply if copies are requested.

For privacy protection, we may require identification before releasing information.

Maintaining Accuracy

We aim to ensure all personal information is accurate and up to date.
Please notify us if your details change so we can update our records.

Policy Updates

This Privacy Policy may be updated from time to time and will be available on our website. Continued use of our services indicates acceptance of the updated policy.

Privacy Enquiries & Complaints

If you have any questions or concerns about this Privacy Policy, please contact:

Redefine Health Osteopathy
Email: info@redefinehealth.com.au

UPDATED: JANUARY 2026